Automatic call distributor with agent controlled call...

Details Automatic call distributor with agent controlled call... Automatic call distributor with agent controlled call...

H - Electricity

04

Q

H04Q 3/64 (2006.01) H04M 3/523 (2006.01)

Patent

CA 2103853

An automatic call distributor (12) having a device (16 and 18) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20), a device (10) for routing an interior position call directly to the particular agent (20), a device (10) for indicating the type of call being received among the application, external position, and internal position calls to the particular agent (20), and a device (10) for connecting the desired indicated call to the particular agent (10).

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