Automatic call distributor with prioritization

Details Automatic call distributor with prioritization Automatic call distributor with prioritization

H - Electricity

04

Q

H04Q 3/64 (2006.01) H04M 3/523 (2006.01)

Patent

CA 2103858

An automatic call distributor (12) having a device (16 and 18) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20), a device (10) for routing an interior position call directly to the particular agent (20), a device (10) for determining a desired priority of the application, external position, and internal position calls to the particular agent (20), and a device (10) responsive to the determining device for connecting the prioritized calls to the particular agent (20) in the determined priority.

Affiliated with

Also associated with

Rating

Automatic call distributor with prioritization does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Automatic call distributor with prioritization, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Automatic call distributor with prioritization will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-1865939