Automatic telecommunications service notification

Details Automatic telecommunications service notification Automatic telecommunications service notification

H - Electricity

04

M

H04M 3/42 (2006.01) H04L 12/16 (2006.01) H04M 1/64 (2006.01) H04M 3/00 (2006.01)

Patent

CA 2464785

An automatic notification system for certain telecommunications service applications allows for prompt and efficient "status item" notification messages to be sent to service subscribers without human intervention. A notification system application platform is configured to recognize certain trigger events (such as, for example, the completion of a line test) and retrieve subscriber information from a database regarding a preferred communication channel for receiving status item notification messages. The platform then automatically transmits the proper message to the subscriber (sending an email notification as a default channel) and, if appropriate, waits for a reply message from the subscriber. The "subscriber" may also include a company such as an access provider, which may receive notification regarding access tests formed in the network.

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