Automatic voice/text translation of phone mail messages

H - Electricity – 04 – M

Patent

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Details

H04M 3/50 (2006.01) H04L 12/54 (2006.01) H04M 1/65 (2006.01) H04M 3/42 (2006.01) H04M 3/53 (2006.01) H04Q 7/06 (2006.01) H04M 3/51 (2006.01) H04M 7/12 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2258613

A system for providing phone mail service for customers using either conventional voice telephones or text telephone units. The system of the present invention includes a phone mail unit (104) for receiving a message from a caller and a switch (108) connected to the phone mail unit for receiving the message and routing it to a translation unit (140) for translation. The system also includes a gateway (120) for receiving a data packet, containing call information related to the message. The data packet is routed to a console (128) in the translation unit. A control interface (112) is disposed between the gateway and the console. The control interface transfers the data packet from the gateway to the console. A communications assistant (124) of the translation unit receives the message and data packet and translates the message from voice-to-text or text-to-voice. The translated message is then sent back to the customer's mailbox for storage and subsequent retrieval. The translated message may also be sent to the customer's electronic mailbox, pager and/or Internet address for retrieval.

L'invention concerne un système de messagerie vocale pour utilisateur de téléphone classique ou d'unité à téléphonie en mode texte. Le système comprend une unité de messagerie vocale (104) qui reçoit un message entrant et, reliée à cette unité, une unité de commutation (108) qui reçoit le message et l'achemine vers une unité de transposition (140). Le système comprend une passerelle (120) qui reçoit le paquet de données renfermant l'information d'appel pour chaque message. Ce paquet est acheminé vers un pupitre (128) de l'unité de transposition. Une interface de commande (112), placée entre la passerelle et le pupitre, transfère le paquet de la passerelle au pupitre. Un assistant de communications (124) de l'unité de transposition reçoit le message et le paquet et transpose le message dans le sens parole-texte ou texte-parole. Le message transposé est renvoyé à la boîte aux lettres de l'utilisateur, où il sera mis en mémoire pour être récupéré ultérieurement, et il peut être transmis à la boîte aux lettres électronique, au dispositif de radiomessagerie et/ou à l'adresse Internet de l'utilisateur aux fins de récupération.

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