Broadband network telemarketing system having agent access...

Details Broadband network telemarketing system having agent access... Broadband network telemarketing system having agent access...

H - Electricity

04

N

H04N 7/173 (2006.01) H04M 3/51 (2006.01) H04Q 11/04 (2006.01) H04L 12/56 (2006.01)

Patent

CA 2158294

A method and apparatus for broadband network telemarketing. The invention enables a customer to initiate contact with a telemarketing agent. A connection is established enabling signaling, audio, video and data communication between the customer and agent. The connection also allows the agent to take control of the display of the customer's television, to pass control of the display of the customer's television back to the customer.

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