Call center application data and interoperation architecture...

Details Call center application data and interoperation architecture... Call center application data and interoperation architecture...

G - Physics

06

Q

G06Q 10/00 (2012.01)

Patent

CA 2648383

A call center application data and interoperation architecture provides a centralized design for managing applications providing call center functionality. The architecture integrates information flow using a mater data repository for all applications for all aspects of a call center operation. The architecture provides employee information at defined levels through the complete employment life cycle, including the initial hiring and termination. The architecture provides the employee information by integrating human resources information with call center applications such as Employee attendance and Leave management, ID management, Transport management, Commitment logs, and Movement management, or any other application.

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