Call centre

Details Call centre Call centre

H - Electricity

04

M

H04M 3/50 (2006.01) H04L 29/06 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 7/00 (2006.01) H04M 3/428 (2006.01) H04M 3/48 (2006.01)

Patent

CA 2318230

In a call centre connected via a network to a number of terminals, at least part of a process of automatic call distribution (ACD) is carried out at the terminals.

L'invention concerne un centre d'appels connecté à un certain nombre de terminaux, via un réseau, et dans lequel au moins une partie d'un processus de distribution automatique d'appels s'effectue au niveau des terminaux.

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