Call data collection and modification of received call...

Details Call data collection and modification of received call... Call data collection and modification of received call...

H - Electricity

04

Q

344/1.1

H04Q 1/20 (2006.01) H04M 3/36 (2006.01) H04M 3/42 (2006.01) H04M 3/523 (2006.01) H04Q 3/00 (2006.01)

Patent

CA 1286757

CALL DATA COLLECTION AND MODIFICATION OF RECEIVED CALL DISTRIBUTION Abstract An arrangement and method for compiling telecommunication traffic analysis data includes the steps of collecting call data for a plurality of calls to a single customer from a signaling circuit that commonly carries the signaling forcalls to a plurality of customers. The call data is transmitted to and stored in a call data processor which processes the call data to compile a summary of traffic data for the plurality of calls to the customer. Further processing of the summary of traffic data results in a change of a parameter in the customer's call processing logic and a reduction of call blocking for subsequent calls. (FIG .1) .

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