Call distribution

Details Call distribution Call distribution

H - Electricity

04

M

H04M 3/523 (2006.01) H04Q 3/00 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2430493

A service management system is provided which allows call distribution using a call plan to be executed using several service execution platforms from different manufacturers, which may be associated with different network types. Associated methods are also provided.

L'invention porte sur un système de gestion de services permettant de répartir les appels en fonction d'un plan d'appels s'exécutant à l'aide de plusieurs plateformes d'exécution de services, propres à différents fabricants, et pouvant être associées à différents types de réseaux. L'invention porte également sur les procédés associés.

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