Call distribution arrangement

Details Call distribution arrangement Call distribution arrangement

H - Electricity

04

M

344/18

H04M 3/60 (2006.01) H04M 3/523 (2006.01) H04Q 11/04 (2006.01)

Patent

CA 1260583

- 18 - CALL DISTRIBUTION ARRANGEMENT Abstract In a telecommunication switching system, incoming calls of various call types directed to a group of associated subscriber terminals are queued by call type and distributed on a priority basis. A separate queue is created for each call type and a table is provided which defines a number of priority levels and the call types to be served in each priority level. A priority frequency array is used for each of the terminals to assure that each terminal serves calls at the various priority levels with a prescribed frequency. When calls of different types but having the same priority level are waiting to be served, the oldest call will be selected on the basis of a time-of-day stamp recorded with each call on queue.

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