Call intercept methods, such as for customer self-support on...

Details Call intercept methods, such as for customer self-support on... Call intercept methods, such as for customer self-support on...

H - Electricity

04

W

H04W 4/00 (2009.01) H04W 88/02 (2009.01) H04M 3/50 (2006.01)

Patent

CA 2556773

A method for intercepting calls from a remote or mobile device (100) for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.

L'invention concerne un procédé permettant d'intercepter des appels à partir d'un dispositif distant ou mobile pour un service autonome de client qui permet de détecter lorsque des utilisateurs ou des abonnés composent un ou plusieurs numéro(s) prédéterminé(s). Lorsque le numéro correspond à l'un des numéros prédéterminés (tel qu'un numéro de support de client), le téléphone peut intercepter l'appel et afficher une liste de solutions potentielles permettant de résoudre les problèmes de l'abonné. L'invention concerne également des caractéristiques et des modes de réalisation variés.

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