Call management system responsive to network presence

Details Call management system responsive to network presence Call management system responsive to network presence

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/428 (2006.01) H04M 3/436 (2006.01) H04M 3/48 (2006.01) H04M 3/533 (2006.01) H04M 3/58 (2006.01) H04M 3/22 (2006.01)

Patent

CA 2414330

A call management system responsive to subscriber preferences for handling incoming voice calls of a subscriber having on-line IP network capability. When the subscriber occupies a line, a controller activates an Internet presence server that determines online status by checking IP activity at the subscriber's IP address. If the subscriber is online and has indicated a preference to accept calls, the controller activates a pop-up screen at the subscriber's terminal to display menu options to handle the call, such as answering via VoIP, text-to-speech synthesis, forwarding the call to a specific number, or sending the call to voicemail. A voicemail message may also be sent to an email account as an audio file or as a pager alert with short message text. The system may be centrally located within a network or integrated with subscriber premises equipment. Certain management features may also be disabled dynamically in response to on-line status.

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