Call parking and paging system and method of operation

Details Call parking and paging system and method of operation Call parking and paging system and method of operation

H - Electricity

04

Q

H04Q 3/78 (2006.01) G11B 23/00 (2006.01) H04M 11/02 (2006.01) H04Q 3/42 (2006.01) H04M 3/428 (2006.01) H04Q 7/06 (2006.01)

Patent

CA 2261379

A call parking and paging system includes a call parking entity and a paging entity. The call parking entity receives a call and automatically parks the call, in some operations against a designated resource. The paging entity provides a page based upon an intended recipient of the call. Upon receiving a response to the page, the call parking and paging system may then assist in delivering the parked call. The call parking and paging system may be supported by a PBX, by a telephone system central exchange or by another communication system. Additional features may include a voice processing system, a validation entity, a directory system, a messaging system and an information database. Paging resources support voice pages, electronic pages and email that apprise the intended recipient of the parked call. The call parking and paging system may be accessed directly via a dialed number or from a call greeting system or may be invoked by an attendant or by a caller when attempted delivery to a particular extension fails. The validation entity may validate a request to issue a page and/or a request to receive a parked call. The call parking and paging system may direct pages intelligently by locating the intended recipient and then sanding the page based upon a determined location. The call parking and paging system may deliver calls to designated parking extensions, ordinary extensions, a wireless phone or even a computer supporting voice communications. The call parking and paging system may also deliver the parked call to an alternative location or recipient, to the messaging system, to an attendant or to a call greeting system.

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