Call processing based on electronic calendar information

Details Call processing based on electronic calendar information Call processing based on electronic calendar information

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/432 (2006.01)

Patent

CA 2608897

The present invention allows incoming calls to be processed based on calendar information obtained from an electronic calendar of a called party. When an incoming call intended for the called party is received, a service node may retrieve the calendar information for the called party and process the call based on the calendar information. The call processing may result in forwarding the call or invoking an interactive voice response system (IVR) by forwarding the call to the IVR, and providing instructions based on the calendar information to the IVR. The IVR may then provide messages based on the calendar information to the caller as well as provide options to the caller, retrieve responses from the caller, and instruct the service node to process the call based on the responses. The IVR may also allow the caller to schedule an appointment on the electronic calendar of the called party.

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