H - Electricity – 04 – Q
Patent
H - Electricity
04
Q
H04Q 3/64 (2006.01) H04M 1/66 (2006.01) H04M 3/64 (2006.01) H04M 15/00 (2006.01) G06F 15/20 (1990.01)
Patent
CA 2116462
A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage. The call processing system also includes a validation system, a billing system, a distribution system, and a fraud detection and prevention system. The validation system is used to validate call information to determine whether the call can be placed. The billing system determines rates for calls and calculates the cost of completed calls. The distribution system distributes changes that are made to a master database to the appropriate slave database. The fraud detection and prevention system monitors originating and in-process calls to detect and possibly prevent possible fraudulent uses of phone services and systems. A client interface is provided to facilitate communications among applications and DEF records are used to define specific call processing actions.
Austin Mark A.
Berry Dana Bruce
Busch Eric M.
Feltz Kristi T.
Goodman Todd A.
Borden Ladner Gervais Llp
Linkusa Corporation
LandOfFree
Call-processing system and method does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Call-processing system and method, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call-processing system and method will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1408581