Call traffic based exception generating system

Details Call traffic based exception generating system Call traffic based exception generating system

H - Electricity

04

B

H04B 10/00 (2006.01) H04M 3/10 (2006.01) H04M 3/22 (2006.01) H04M 3/36 (2006.01)

Patent

CA 2237600

A system (12) for generating an exception report for a particular problem (Log Y) based on call traffic. The system maintains a count of occurrences for that problem, happening within a sliding window (200-I, -II) of call traffic volume. When the count exceeds a threshold value, the system generates the exception report whereby appropriate action may be initiated to correct the problem.

Cette invention concerne un système (12) qui va générer un rapport d'exception pour un problème particulier (Log Y) en fonction du trafic des appels. Ce système va compter le nombre de fois où un problème apparaît dans une fenêtre coulissante (200-I, -II) du volume de trafic des appels. Lorsque ce nombre dépasse une valeur seuil, le système va générer un rapport d'exception qui permettra de lancer une action appropriée afin de résoudre le problème.

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