G - Physics – 06 – Q
Patent
G - Physics
06
Q
G06Q 10/00 (2006.01) G06F 17/30 (2006.01)
Patent
CA 2639340
In the disclosed example, an Intelligence Management System (IMS) collects data pertaining to operations of resources of various document processing environments operated by different entities into a database. The IMS processes data from the database according to criteria, to generate at least one anonymous performance metric representing operational performance of resources within a number of the document processing environments. The anonymous metric may be presented to a user, such as personnel of one of the operating entities. If the user has sufficient access privileges, the IMS may also generate a similar client specific metric from data for one or more environments with which the user is associated, for example, to allow benchmark comparison of the operational performance of the associated environment(s) against the anonymous performance metric.
Mackelprang Mark G.
Maselli Michael J.
Moreau Eric
Murray Alexander
Richards Bob
Bell And Howell Llc
Bowe Bell + Howell Company
Kirby Eades Gale Baker
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