Closed-loop command and response system for automatic...

Details Closed-loop command and response system for automatic... Closed-loop command and response system for automatic...

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10

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G10L 15/10 (2006.01) G10L 13/04 (2006.01) G10L 15/02 (2006.01) H04L 12/16 (2006.01) H04M 3/493 (2006.01) H04M 3/533 (2006.01)

Patent

CA 2735329

A system and method for enabling two computer systems (140 and 141) to communicate over an audio communications channel, such as a voice telephony connection (135). Such a system includes a software application that enables a user's computer to call, interrogate, download, and manage a voicemail account stored on a telephone company's computer (128), without human intervention. A voicemail retrieved from the telephone company's computer can be stored in a digital format on the user's computer. In such a format, the voicemail can be readily archived, or even distributed throughout a network, such as the Internet (120), in a digital form, such as an email attachment (126). Preferably a computationally efficient audio recognition algorithm is employed by the user's computer to respond to and navigate the automated audio menu of the telephone company's computer.

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