Communicating with business customers

Details Communicating with business customers Communicating with business customers

G - Physics

06

Q

G06Q 10/00 (2006.01) H04W 4/16 (2009.01) H04L 12/16 (2006.01) H04M 3/493 (2006.01) H04N 1/32 (2006.01)

Patent

CA 2624061

A method including providing a business with a unified communications number for all types of customer communication and mapping the unified communications number to each address for the business issued by the communication service providers of the business. The method may also include routing communications addressed to the unified communications number to the appropriate the address as a function of the type of communication.

La présente invention a trait à un procédé comprenant la fourniture à une entreprise d'un numéro de communications unifié pour tous les types de communication avec la clientèle et la mise en correspondance du numéro de communications unifié avec chaque adresse pour l'entreprise émise par des prestataires de services de communications de l'entreprise. Le procédé peut également comprendre l'acheminement de communications adressées au numéro de communications unifié vers l'adresse appropriée en fonction du type de communication.

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