H - Electricity – 04 – Q
Patent
H - Electricity
04
Q
H04Q 3/66 (2006.01) G06F 13/14 (2006.01) H04B 1/74 (2006.01) H04L 12/12 (2006.01) H04M 3/493 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 3/54 (2006.01) H04M 3/22 (2006.01) H04M 3/36 (2006.01) H04M 7/12 (2006.01) H04Q 3/72 (2006.01)
Patent
CA 2188875
A communications system (10, 200, 400, 500) and method for operating same are provided. One embodiment of the present invention permits call routing decisions to be made with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. This permits unified central control, ACD features, and management for the entire system.
L'invention porte sur un système de communication (10, 200, 400, 500) et sur son mode d'exploitation. Selon un mode de réalisation de l'invention, des décisions d'acheminement d'appels peuvent être prises globalement en fonction des informations recueillies en temps réel à partir de tout le système de communication et des critères d'optimisation globaux, ce qui permet une centralisation uniforme de la commande, de la gestion et des fonctionnalités RAA pour tout le système.
Andrews G. Wayne
Davis Charles R.
Johnson Lawrence E.
Kelly James P.
Milano Vincent J. Jr.
Cisco Technology Inc.
Geotel Communications Corp.
Gowling Lafleur Henderson Llp
LandOfFree
Communications system and method for operating same does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Communications system and method for operating same, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Communications system and method for operating same will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1893547