Computerized method and system for guiding service personnel...

Details Computerized method and system for guiding service personnel... Computerized method and system for guiding service personnel...

G - Physics

06

Q

G06Q 30/00 (2006.01)

Patent

CA 2386080

Computerized method and system for guiding personnel servicing equipment requiring repair while at an equipment work site are provided. The personnel is guided through a plurality of tasks (e.g., 200-216) for evaluating the health of the equipment to identify the nature and extent of service needed, and determining at least one preferred work site location for performing the services based on technical and business decision-making criteria.

L'invention concerne un procédé et un système informatisés permettant de guider du personnel s'occupant de l'entretien courant de l'équipement qui nécessite une réparation, alors qu'il se trouve sur un site de travail. Le personnel est guidé tout au long de plusieurs tâches (par exemple, 200-216) pour évaluer l'état de l'équipement de manière à identifier la nature et l'étendue du service requis et pour déterminer, au niveau d'au moins un emplacement de site de travail, la réalisation des services en fonction des critères de prise de décision commerciale et technique.

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