Consumer care management method and system

Details Consumer care management method and system Consumer care management method and system

G - Physics

06

Q

G06Q 50/00 (2006.01) A61G 99/00 (2006.01) G06F 19/00 (2006.01)

Patent

CA 2513253

In the consumer care management system and method of the present invention, a system and method is provided for evaluating the needs of the visually impaired as well as providing a uniform service quality to the consumer through uniform assessments and analyses regardless of the extent of the consumer's impairment. Several series of standardized questions are asked which assess the needs of the consumer. To evaluate every consumer equally regardless of the locale of the consumer seeks assistance; the system is divided into several different uniform processes. The answers to the standardized questions during the processes determine the extent of help the consumer requires. The processes that the consumer will go through include registration and crisis identification, triage, payment, assessment, incremental record of activity, outcomes and quality assurance.

Cette invention concerne un système et un procédé de gestion des soins aux consommateurs permettant d'évaluer les besoins d'une personne atteinte d'une déficience visuelle et d'offrir une qualité de service uniforme au consommateur par le biais d'évaluations et d'analyses uniformes quelle que soit l'étendue de la déficience du consommateur. Plusieurs séries de questions standardisées sont posées afin que les besoins du consommateur soient évalués. Pour juger de façon égale chacun des consommateurs indépendamment de l'endroit où le consommateur demande assistance, le système est divisé en plusieurs processus uniformes différents. Les réponses aux questions standardisées pendant les processus déterminent l'étendue de l'aide dont le consommateur a besoin. Parmi les processus que le consommateur va rencontrer figurent l'inscription et l'identification d'une crise, le triage, le paiement, l'évaluation, l'enregistrement incrémental de l'activité, des revenus et de l'assurance de qualité.

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