Context aware call handling system

Details Context aware call handling system Context aware call handling system

H - Electricity

04

M

H04M 3/42 (2006.01) H04L 29/02 (2006.01) H04M 3/51 (2006.01)

Patent

CA 2436086

A communication system comprising one or more ubiquitous sensor(s) for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature.

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