H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 11/06 (2006.01) H04M 11/00 (2006.01)
Patent
CA 2254453
Relates to apparatus and methods for permitting an agent of a utility or service bureau to access customer metering equipment before or during a conversation with the customer. For accessing before a call, while the customer is still on-hook, an alert signal is sent to activate the telemetering equipment prior to establishing a voice connection. For accessing during the call, an alert signal is sent while the customer is off-hook. Advantageously , measurement can be made in conjunction with the oral contact with the customer, thus making customer contacts more efficient and providing better service to customers.
Garland Stuart Mandel
Smith David B.
Kirby Eades Gale Baker
Lucent Technologies Inc.
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