H - Electricity – 04 – M
Patent
H - Electricity
04
M
344/15
H04M 3/54 (2006.01) H04M 3/51 (2006.01) H04M 3/58 (2006.01) H04Q 11/04 (2006.01) H04M 3/42 (2006.01)
Patent
CA 1304483
Abstract In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the call and the data terminal information associated with the call to any available phone extension with an associated data terminal. A Computerized Branch Exchange (CBX) is used to transfer the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.
577520
Baker Willliam Thomas Jr.
Buffum Charles Michael
Jolissaint Charles Henry
Kerlin Gregg William
Barrett B.p.
International Business Machines Corporation
LandOfFree
Coordinated transfer of voice and information through a... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Coordinated transfer of voice and information through a..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Coordinated transfer of voice and information through a... will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1271510