Customer queuing arrangement

Details Customer queuing arrangement Customer queuing arrangement

H - Electricity

04

Q

H04Q 3/66 (2006.01) H04M 3/36 (2006.01) H04M 3/523 (2006.01) H04M 3/487 (2006.01)

Patent

CA 2233452

In a customer queuing system of the kind in which telephone calls are received on one port (2) of a switching system (1) for handling by servers attached to output ports (3) of the switching system, a queuing system (8) estimates the waiting time which may be expected at each customer arriving at an input port (2) and utilises a voice announcement system (5) to inform callers during the queue of the estimated waiting period prior to connection to one of the servers.

Dans un système de mise en file d'attente pour clients dans lequel les appels téléphoniques sont reçus sur un point d'accès (2) d'un système de commutation (1) afin d'être pris en charge par des serveurs reliés à des points de sortie (3) dudit système, un dispositif de mise en file d'attente (8) évalue le temps d'attente estimé à l'arrivée de chaque client à un point d'entrée (2) et utilise un système d'annonce vocale (5) afin d'informer les demandeurs dans la file d'attente de la période d'attente estimée avant la mise en communication avec un des serveurs.

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