Customized on-line user guide

H - Electricity – 04 – Q

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H04Q 7/22 (2006.01)

Patent

CA 2275186

A method and a system for providing automated information to a subscriber of a mobile telecommunications system in which a request for information is received on a mobile telecommunications system from a mobile communications device, such as a cellular telephone or a personal communications device. A type of mobile communication device from which the request for information is received is determined by accessing a mobile communications device profile based on an ESN and an MIN associated with the mobile communications device. The requested information is then sent to the mobile communications device. The requested information is context specific to the type of mobile communications device from which the request for information is received.

L'invention concerne un procédé et un système pour fournir des informations automatisées à un abonné dans un système de télécommunication mobile. Lorsqu'une demande d'information provenant d'un appareil de communication mobile (téléphone cellulaire, par exemple) ou d'un dispositif de communication personnel arrive dans le système de télécommunication mobile, le type du dispositif de communication mobile ayant envoyé la demande d'information est déterminé par accès à un profil dudit dispositif, sur la base d'un numéro de série électronique (ESN) et d'un numéro d'identification mobile (MIN) qui lui sont associés. Le dispositif de communication mobile reçoit ensuite l'information demandée, laquelle est spécifique au profil du type de dispositif de communication mobile demandeur de l'information.

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