Data analysis using graphical visualization

Details Data analysis using graphical visualization Data analysis using graphical visualization

G - Physics

06

Q

G06Q 10/00 (2006.01) H04M 3/22 (2006.01) H04M 3/50 (2006.01)

Patent

CA 2615790

Methods and systems are provided for creating interactive graphical representations (e.g., interactive radial graphs) of operational data in order to enhance root cause analysis and other forms of operational analysis. Graphical nodes represent potential sources of operational variations. Graphical edges linking nodes represent relationships among the potential sources. Graphs may be useful in assessing inefficiencies in call center operations, manufacturing processes, and other processes.

L'invention porte sur des procédés et sur des systèmes permettant de créer des représentations graphiques interactives (telles que des graphiques radiaux interactifs) de données fonctionnelles afin d'améliorer l'analyse par arbre des causes et d'autres formes d'analyse fonctionnelle. Des noeuds graphiques représentent des sources potentielles de variations opérationnelles. Des noeuds de liaison des bords graphiques représentent les relations entre les sources potentielles. Des graphiques peuvent être utilisés pour évaluer des inefficiences dans les opérations de centres d'appels, les processus de fabrication et autres processus.

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