H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/24 (2006.01) H04L 29/14 (2006.01)
Patent
CA 2484673
Methods and apparatus for modeling customer networks and the managing trouble tickets relating to fault conditions arising on these managed networks are disclosed. Such database modeling of network infrastructure and the management of trouble tickets for these components provide a more comprehensive set of information relating to the managed networks such as information indicative of network errors so that network operations center personnel may correct detected fault conditions faster and more efficiently. Database modeling disclosed herein may also be used to generate performance reports of customer networks and to generate performance reports of the network management system itself. This abstract is provided for the sole purpose of complying with the rules requiring an abstract to allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure contained herein. This abstract is submitted with the express understanding that it will not be used to interpret or to limit the scope or the meaning of the claims.
Costa Michael A.
Dawar Vipin
Smart & Biggar
Vanguard Managed Solutions Llc
LandOfFree
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