Device for upgrading a reporting system

Details Device for upgrading a reporting system Device for upgrading a reporting system

H - Electricity

04

Q

H04Q 3/66 (2006.01) H04M 3/51 (2006.01)

Patent

CA 2204216

A device for upgrading a reporting system (12) associated with an automatic call distributor (10) in a telephone system having a first utility program for saving a plurality of custom reports to a temporary directory, an upgrade of the reporting system (12), and a second utility program which imports the custom reports from the temporary directory into the upgrade of the reporting system (12).

L'invention est un dispositif de mise à niveau de systèmes de production de rapports (12) associé à un distributeur d'appels automatique (10) dans un système téléphonique comportant un premier programme utilitaire servant à sauvegarder une pluralité de rapports personnalisés dans un répertoire temporaire, un dispositif de mise à niveau du système de production de rapports (12) et un second programme utilitaire servant à transférer les rapports personnalisés du répertoire temporaire au dispositif de mise à niveau du système de production de rapports (12).

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