G - Physics – 06 – Q
Patent
G - Physics
06
Q
G06Q 30/00 (2012.01) G06F 3/14 (2006.01) G06F 17/00 (2006.01)
Patent
CA 2695289
A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved 'digital home support' experience across multiple support channels (e.g., 'on-the-box', web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a 'digital footprint' of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.
Andrews Daniel G.
Delattre Allen J.
Forsythe Charles J.
Honts Robert W.
Murray John J. II
Accenture Global Services Gmbh
Accenture Global Services Limited
Ridout & Maybee Llp
LandOfFree
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