Directory assistance call processing and non-supervisory...

H - Electricity – 04 – M

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344/13

H04M 3/50 (2006.01) H04M 3/493 (2006.01)

Patent

CA 1291550

- 22 - DIRECTORY ASSISTANCE CALL PROCESSING AND NON-SUPERVISORY SIGNAL MONITORING ARRANGEMENTS Abstract Methods and apparatus are described for automatically connecting a calling customer to the customer identified by the directory number requested by the calling customer from a directory assistance operator. the calling customer need not disconnect and reoriginate a call: instead, the directory assistance system uses the directory number information located in response to the calling customer's request to control the establishment of a connection directly. The request for such a connection is detected by the operator or by a voice processing unit used to monitor a connection for announcing the directory number to the calling customer.

543401

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