Directory assistance system capable of providing telephonic...

Details Directory assistance system capable of providing telephonic... Directory assistance system capable of providing telephonic...

H - Electricity

04

M

H04M 3/493 (2006.01) G06Q 10/00 (2006.01) G06Q 20/00 (2006.01) G07F 17/42 (2006.01)

Patent

CA 2402209

A system and method is described for providing concierge-like services to individuals requesting such services comprising a pool of operators agents capable of receiving the request for concierge-like services and generating an electronic ticket representing such request and a pool of fulfillment agents capable of receiving the electronic ticket and engaging in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

L'invention se rapporte à un système et à un procédé permettant d'offrir des services de type concierge à des individus demandant de tels services. Ledit système comprend un groupe d'agents opérateurs capables de recevoir la demande de services de type concierge et de générer un ticket électronique représentant ladite demande, ainsi qu'un groupe d'agents d'exécution capables de recevoir le ticket électronique et d'exécuter toute action nécessaire à la satisfaction de la demande. Les agents sont reliés en réseau à des bases de données d'assistance-annuaire et de type concierge ainsi qu'à des fournisseurs tiers de services concierge qui permettent de faciliter le processus.

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