Dynamic network automatic call distribution

Details Dynamic network automatic call distribution Dynamic network automatic call distribution

H - Electricity

04

Q

H04Q 11/04 (2006.01) H04M 3/523 (2006.01) H04Q 3/66 (2006.01)

Patent

CA 2104925

- 10 - Dynamic Network Automatic Call Distribution Abstract A network ACD that, when one switch in the network has blocked services, distributes calls to another switch with available services; wherein such distribution is based on information stored in each switch. The stored information comprises a list of switches within the network wherein an availability status is associated with each service, and an availability status of a trunk connecting the initial switch and the other switches in the network. Each switch sends an updated status to the other switches via a signaling network whenever a service changes status.

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