H - Electricity – 04 – M
Patent
H - Electricity
04
M
344/92, 344/1.1
H04M 3/36 (2006.01) H04Q 3/00 (2006.01) H04Q 3/66 (2006.01)
Patent
CA 1044787
ABSTRACT OF THE DISCLOSURE The disclosure relates to a monitoring system for monitoring the average wait time for service in a toll telephone operating system of the type which in- cludes a plurality of access trunks which are conditioned by subscribers upon initiating calls for service, a plurality of operator positions for servicing the calls for service, a switch network for connecting the calls for service to available operator positions, and a net- work control for controlling the switch network. The system includes means for detecting and storing the total number of outstanding calls for service awaiting service by an operator position during a most recent preset time interval and means for detecting and storing the total number of calls for service which have been connected to operator positions during the most recent preset time interval. The system also includes means for updating the total number of outstanding calls for service and the total number of calls serviced at pre- determined time periods. At the end of each of the pre- determined time periods a dividing means divides the total number of outstanding calls for service by the total number of calls serviced to provide a signal having a signal proportional to the average wait time for ser- vice. The average wait times are then displayed on a pen recorder.
258040
Verbeek Dennis H.
Wedmore William R.
LandOfFree
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