H - Electricity – 04 – Q
Patent
H - Electricity
04
Q
H04Q 3/64 (2006.01) H04L 12/24 (2006.01) G06F 17/60 (1995.01)
Patent
CA 2265248
A service system provides substantially zero delay service and dynamically adjusts resources required to provide the service. According to an embodiment of the present invention, future staffing requirements of the service system are predicted by determining, of a number of customers currently in service, how many will remain in service at a predetermined future time and how many customers to arrive to the system in the future can be expected to remain in service at the predetermined future time. For customers in service, customers may be classified according to one or more attributes known for the customer. The attributes may be helpful to identify a type of service being provided to the customer and determine a remaining service time for the customer. Thus, the customer attributes may provide for more accurate staffing predictions than in the prior art.
At&t Corp.
Kirby Eades Gale Baker
LandOfFree
Dynamic staffing of service centers to provide substantially... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Dynamic staffing of service centers to provide substantially..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Dynamic staffing of service centers to provide substantially... will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1675833