Electronic commerce system and its method

Details Electronic commerce system and its method Electronic commerce system and its method

G - Physics

06

F

G06F 17/30 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2329111

To provide an electronic commerce ofsystem and a method of electronic transaction wherein personal data of each customer is protected from being collected or stored by a party otherparty than the customer himself, andalso capable of reliably a complaint or an inquiry from a customer can reliably be responded. Means of Attaining the Object A sales information coordinating organization is positioned between customers' terminals and sellers' terminals. The sales information coordinating organization collectively manages the personal information of all the customers. The sales information coordinating organization separately arranges the two types of information, i.e. the personal information including the names and the address of the customers, and the order information into data, and stores these different types of data in separate databases. After a transaction is completed, the sales information coordinating organization removes the personal data of the customer. The sales information coordinating organization transmits to a seller or a service organization an ID number and a transaction code attached to each customer instead of the personal information, such as, the name, the address, etc. In the event of a complaint or an inquiry from a customer, too, the sales information coordinating organization comes between the customer and the seller or the service organization and conveys the customer's request to the seller or the service organization.

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