Electronic message management system

G - Physics – 06 – F

Patent

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Details

G06F 17/00 (2006.01) G06Q 10/00 (2006.01) H04L 12/58 (2006.01)

Patent

CA 2301664

An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format; and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.

L'invention concerne un système de gestion de messages électroniques ou de courriers électroniques comportant: un ordinateur numérique destiné à accepter les messages du type courrier électronique; une interface programme servant au transfert automatique à une banque de données des messages électroniques reçus; une banque de données structurée servant au stockage des messages électroniques reçus dans un format prédéterminé; et une interface destinée à permettre à un représentant d'un service clients, utilisant un ordinateur éloigné, d'accéder aux messages électroniques stockés dans la banque de données et d'y répondre.

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