Electronic messaging system with multiple personal greetings

Details Electronic messaging system with multiple personal greetings Electronic messaging system with multiple personal greetings

H - Electricity

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379/76

H04M 1/64 (2006.01) H04M 3/533 (2006.01) H04M 3/487 (2006.01) H04Q 3/62 (2006.01) H04Q 3/70 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2034419

Abstract of the Disclosure An electronic messaging system allows a system subscriber to record a plurality of "customized" personal greetings which are played in response to incoming calls to the messaging system. Each of these greetings is placed in a message "pool" and a message system subscriber can specify the greeting that is to be played for each of a variety of call types. Each call type serves to differentiate between incoming communications based on one or more predetermined characteristics. Such call types, for example, may differentiate between incoming communications which are answered due to the called party not answering, or the called party being busy, or the call is received after normal working hours, or the call is an internal call, i.e., one that has originated on a local PBX or network of interconnected PBXs as compared to an "external" call which is of different origin. In addition, in a communications environment where an identification of the calling party is available, e.g., the telephone number of the communications device used by the calling party, each of a predetermined number of call types may be associated with one or more calling party identifications. -18-

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