Emergency call answering system

Details Emergency call answering system Emergency call answering system

H - Electricity

04

M

344/20, 344/91

H04M 3/50 (2006.01) H04M 3/51 (2006.01) H04Q 3/64 (2006.01)

Patent

CA 1058730

ABSTRACT OF THE DISCLOSURE The 911 Emergency Call Answering System provides specialized console controlled emergency call handling capabilities for 911 answer locations. Answer, conference and transfer capabilities are incorporated in each position. As calls are received by the system they are automatically distributed to the emergency operator positions. A 911 call will appear at only one emergency operator positions. Calls are allotted to emergency operators on a sequential basis. The 911 Emergency Call Answering System provides emergency line outputs connected directly with the emergency response agencies. These outputs are accessed on an individual basis from each 911 emergency operator position by pressing the discrete key for each emergency response agency. All calls arriving at the 911 emergency operator positions are under the control of those positions.

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