Enhanced telecommunication system

Details Enhanced telecommunication system Enhanced telecommunication system

H - Electricity

04

M

H04M 3/00 (2006.01) H04M 3/02 (2006.01) H04M 3/42 (2006.01) H04M 3/53 (2006.01)

Patent

CA 2546504

An enhanced telephone system provides a communication channel between a telephone associated with a customer and a party using another telephone. The system includes a mediator server. The mediator server monitors conversations and when a predetermined event is detected, for example, when the customer terminates a conversation, a message is sent to the other telephone, and optionally, to the customer's telephone as well. The message includes an audio clip, and optionally other elements, such as graphics and alphanumeric characters.

L'invention concerne un système téléphonique amélioré qui constitue une voie de communication entre un téléphone associé à un client et une partie utilisant un autre téléphone. Ce système comprend un serveur médiateur qui surveille les conversations et lorsqu'un événement prédéterminé est détecté, par exemple, lorsque le client termine une conversation, un message est envoyé à l'autre téléphone et, éventuellement, au téléphone du client. Le message comprend un clip audio et, éventuellement, d'autres éléments, tels que des graphiques et des caractères alphanumériques.

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