Enhanced voicemail usage through automatic voicemail preview

G - Physics – 06 – Q

Patent

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Details

G06Q 50/00 (2006.01)

Patent

CA 2743586

Textual preview of a voicemail is generated and provided through email or similar media to users along with the audio version. Transcription of the textual version, as well as additional capabilities such as actionable terms, playback-jump, switching between text and audio versions, direct or metadata based searchability, and enhanced response capabilities are provided based on contextual data obtained from voicemail metadata and user associated data stores such as contact list, email history.

La présente invention concerne la prévisualisation textuelle d'une messagerie vocale qui est produite et procurée à des utilisateurs, par courrier électronique ou supports analogues, en même temps que la version audio. La transcription de la version textuelle, ainsi que des possibilités supplémentaires (telles que des termes pouvant être actionnés, une lecture-saut, une commutation entre versions texte et audio, une possibilité de recherche directe ou sur la base de métadonnées, et des possibilités de réponse améliorée) sont procurées à partir de données contextuelles obtenues depuis des métadonnées de la messagerie vocale et des magasins de données associés à un utilisateur, tels qu'une liste de contacts ou un historique des courriers électroniques.

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