Expert system adapted data network guidance engine

Details Expert system adapted data network guidance engine Expert system adapted data network guidance engine

H - Electricity

04

L

H04L 12/24 (2006.01) G06N 5/00 (2006.01) H04L 12/16 (2006.01)

Patent

CA 2366507

An expert system adapted data network guidance engine. The invention allows as agent to interact with a customer and to provide selection and recommendation of data network products and/or services for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. The data network guidance engine is operable to perform generation and selection of configurations that are generated using various heuristics. If desired, numerous iterations are performed within each of the heuristic operations. The data network guidance engine is operable to select recommended configurations from among a number of potential options. In addition, compatible configurations may also be identified. The data network guidance engine is one of the underlying engines within the expert system that allows the agent to provide real time interaction with a customer and to provide a real dune recommended solution to that customer.

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