Generation of travel-related offerings

Details Generation of travel-related offerings Generation of travel-related offerings

G - Physics

06

Q

G06Q 30/02 (2012.01) G06Q 50/14 (2012.01)

Patent

CA 2681290

The subject matter of this specification can be embodied in, among other things, a computer-implemented process for providing a travel-related offer for a travel passenger that includes receiving a request for a travel reservation system to initiate a travel reservation for a passenger. The travel reservation system may include passenger name records (PNRs) that each correspond to a passenger and may store reservation information for the passenger. The process may also include transmitting a passenger identifier to a customer feedback module, which may include customer profiles with data related to passengers' satisfaction with past service. The customer feedback module may be used to identify a customer profile associated with the passenger identifier and generate a travel-related offer based on the data related to the passenger's satisfaction with the past service provided to the passenger. The travel-related offer may be presented via an interface.

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