Help system for a computer related application

Details Help system for a computer related application Help system for a computer related application

G - Physics

06

F

G06F 9/44 (2006.01) G06F 13/00 (2006.01) G06F 17/30 (2006.01) H04L 12/66 (2006.01) H04M 15/00 (2006.01)

Patent

CA 2375222

The subject invention is a help program or system (Fig. 1) having a number of user databases (Fig. 1) and a knowledge database (Fig. 1). The help program may be used in computer related application (Fig. 2), such as a software program or an E-commerce web site. The help program includes a natural language simulator (Fig. 1) which parses sentences submitted by user or customer (Fig. 1). The natural language simulator also converts a formulated response into natural language, e.g. complete sentences. A trainer (Fig. 1) is provided to prepare, update, and maintain the knowledge database by interacting with the help software program or by otherwise editing the knowledge database. Input to the help program from the trainer takes the form of lessons that result in a change to the knowledge database and queries that test the knowledge database.

Cette invention concerne un programme ou un système d'aide (Fig. 1) comportant un certain nombre de bases de données (Fig. 1) et une base de connaissances (Fig. 1). Ce programme peut être utilisé avec une application informatique (Fig. 1) telle qu'un logiciel ou un site commercial électronique. Ce programme contient un simulateur de langue naturelle (Fig. 1) qui analyse les phrases soumises par un utilisateur ou un client (Fig. 1). Ce simulateur de langue naturelle convertit également la réponse formulée en langue naturelle, c'est à dire en phrases complètes. Un agent de formation (Fig. 1) intervient pour préparer, actualiser et entretenir la base de connaissances en interagissant avec le programme d'aide ou en assurant la mise en forme de la base de connaissances. Les données entrées dans le programme par l'agent de formation se présentent sous forme de leçons induisant un changement de la base de connaissances et de questions adressées à ladite base de connaissances.

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