Hierarchical remediation of service levels for transaction...

H - Electricity – 04 – L

Patent

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Details

H04L 12/16 (2006.01) G06F 15/16 (2006.01) G06F 17/00 (2006.01) H04L 29/08 (2006.01)

Patent

CA 2404786

The present invention relates to a method for generating a composite preference value for at least one work item of a plurality of work items with respect to a server in a work processing facility. The method is comprised of the steps of determining the server's preference value for at least one work item, at least two work items having differing server preference values and determining the preference value for a service class incorporated within the at least one work item, the at least one work item and corresponding service class being related to a respective client. The method further includes the steps of providing a user-selectable composite preference value function that is useable to generate a composite preference value, and providing the determined server's preference value for the at least one work item and the determined preference value for the service class incorporated within the at least one work item to the user-selectable composite preference value function to generate the composite preference value for the at least one work item. The present invention also provides a system which implements the inventive method.

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