Home agent call center system and method

Details Home agent call center system and method Home agent call center system and method

H - Electricity

04

M

H04M 3/00 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2302678

A call center system supports remote agent stations (126) through a network (125) by establishing a data link (119, 129) between a computer platform (131) at the remote agent station (126) and a computer- telephony integration (CTI) processor (111) connected to a telephony switch (109) at a call center (101) and switching incoming calls from the call center (101) to a telephone (133) at the remote agent station (126) while sending data pertaining to the calls via the data link (119, 129) to the computer platform (131) at the remote agent station (126) to be displayed.

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