Improved survey reporting

Details Improved survey reporting Improved survey reporting

G - Physics

06

Q

G06Q 30/02 (2012.01)

Patent

CA 2703431

A method is described for presenting a report. The method comprises the following steps. Survey results are obtained to plurality of customer surveys for a predefined location over a data accumulation period. Each customer survey includes a plurality of attributes each having at least one weighting factor. A location average result is calculated for each of the plurality of attributes. Survey results are obtained to a plurality of peer surveys over the data accumulation period for at least one corresponding peer. Each peer survey including a plurality of attributes. Calculating a peer average result for each of the plurality of attributes. A peer difference score is determined for each of the attributes as a difference between the location average result and the peer average result for the corresponding attribute. A ranking score is determined for each attribute based on a combination of the at least one weighting factor and the peer difference score. The ranking score is used to determine a priority in which to present the attributes in the report.

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