Independent customer service agents

Details Independent customer service agents Independent customer service agents

H - Electricity

04

M

H04M 3/523 (2006.01) G06Q 30/02 (2012.01) H04M 3/42 (2006.01)

Patent

CA 2703737

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

Cette invention concerne des systèmes et des procédés permettant de mettre à jour et d'actionner des noeuds agents. Dans certains modes de réalisation, les appels, les contacts et d'autres unités de travail peuvent être acheminés vers des agents de service à la clientèle par l'intermédiaire d'une file d'attente centralisée sur la base de divers facteurs. Certains modes de réalisation peuvent permettre une tarification des appels adaptée au marché et une compensation des agents de service à la clientèle.

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