Information processing apparatus having reply priority and...

Details Information processing apparatus having reply priority and... Information processing apparatus having reply priority and...

H - Electricity

04

M

H04M 3/523 (2006.01) G06F 7/00 (2006.01) G06Q 30/00 (2006.01) H04M 3/51 (2006.01) H04M 3/58 (2006.01)

Patent

CA 2324858

An information processing apparatus for replying to an inquiry from a customer in accordance with a reply priority and method therefore. In this information processing apparatus, the reply to the inquiry from the customer is done in accordance with the reply priority assigned to each of the inquiry. The reply priority is determined based on customer priority, contents of the inquiry and the repeated number of the inquiry remained unsolved.

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